Return Policy

RETURN POLICY

We highly recommend new KHĀNÉ customers try our Discovery Set first to find your favourite perfume from our collection. We hope you are satisfied with your purchase, if for any reason you have changed your mind then you have 14 days to return an unopened and unused 50ml extrait de parfum in its original cellophane wrapping. Please note you must notify us within 14 days from the date you receive the goods, and the item must be returned within that timeframe. Email info@khaneparfum.com with your order number and reason for return. 

The customer is liable for return costs and we advise tracked delivery with Royal Mail. You must send the goods back to us in their original, unopened and unused packaging with all parts of the product. Please note this service is only for UK customers. We cannot accept returns from international customers from outside the UK. 

All returns are subject to inspection. We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used. Once received and inspected, the reimbursement will be made using the same means of payment used when you purchased the products and in any event within 14 days from the date we receive the goods. 

Please note we are allowed by law to deduct from your refund any reduction in the value of the goods as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods. According to The Consumer Contracts Regulation 2013, the sort of handling that goes beyond what might reasonably be allowed in the store.

Please note shipping fees paid to deliver the order are non-refundable.

If you do not send the products back to us or provide us with evidence of having done that within 14 days after notifying us you want to cancel the contract, we shall be entitled to withhold payment of any refund.

Please note your right to cancel the contract does not apply with any individual samples, or when the products you want to return are personalised and made to your specifications. These items are non-refundable

If you receive the products before you cancel the contract, then you must send them back to our contact address at your own cost and risk. The goods must be returned in the aforementioned conditions and no later than 14 days after the day on which you notify us that you want to cancel the contract.

Under the Consumer Rights Act 2015, we have the legal obligation to provide goods that are as described, fit for their particular purpose and of satisfactory quality. If any of the products you receive from us is faulty, we will be happy to offer you a refund of the amount you paid for the goods, or alternatively, a replacement for the faulty products.

If you have purchased your items from another website or store please refer back to their return/refund policy and contact them directly.

If we decide to cancel your contract, we will notify you by email and will refund any sum you paid for the products. We will try to refund you as soon as possible but in any event within 30 days of your order. Please note we will not be obliged to offer you any further compensation for disappointment or inconvenience suffered.